Welcome to Twinkle Home Decor Shop! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our magical Christmas products. By accessing our website and making a purchase, you accept these terms in full.
1. Website Usage
Our website, christmas-supplies.com, is designed to bring festive joy to customers worldwide (excluding Asia and some remote areas). By using our site, you agree to:
- Provide accurate and current information when creating an account or making a purchase
- Not use our website for any unlawful purpose or in a way that might damage the site
- Be responsible for maintaining the confidentiality of your account details
2. Products and Services
At Twinkle Home Decor Shop, we specialise in:
- Christmas decorations and home accessories
- Electrical Christmas items
- Festive footwear
- Toys, games, and gaming products
- Kids’ Christmas items
We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur, and we reserve the right to correct any errors.
All electrical items undergo safety testing before dispatch. For hygiene reasons, electrical products and worn footwear cannot be returned unless faulty.
3. Ordering and Payment
When you place an order with us, you’re agreeing to purchase the selected products at the stated prices. We accept:
- Visa
- MasterCard
- JCB
- PayPal
Order Processing: After payment confirmation, please allow 1-2 business days for our team to carefully prepare your order.
Pricing: All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices if necessary, though orders already placed will be honoured at the price at the time of purchase.
4. Shipping and Delivery
We offer two shipping methods to bring Christmas magic to your doorstep:
- Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch
While we provide estimated delivery windows, these may occasionally be affected by factors beyond our control, especially during the busy festive period.
We ship worldwide except to Asia and some remote locations. If you’re unsure whether we deliver to your area, please contact us before ordering.
5. Returns and Refunds
We want you to be delighted with your purchases. If something isn’t quite right:
Returns Period: We accept returns for a full refund or exchange within 15 days of you receiving your items.
Non-Returnable Items: For health and safety reasons, we cannot accept returns of:
- Electrical items (unless faulty)
- Footwear showing signs of wear
- Items not in original condition, damaged, or missing parts
Return Process:
- Email our customer service team at [email protected] within 15 days of receipt
- Include your order number and product details
- Securely package the item in its original packaging with all tags and accessories
- Mail to: Twinkle Home Decor Shop, 8 Victoria St, Bristol, GB BS7Z 3MP
Customers are responsible for return shipping costs unless the item was damaged or faulty. We recommend using a tracked service.
Refunds: Once we receive and inspect your return, we’ll process refunds within 5-7 business days to your original payment method.
6. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Twinkle Home Decor Shop and is protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.
7. Liability Limitations
Twinkle Home Decor Shop strives to provide accurate product information and a seamless shopping experience. However, we shall not be liable for:
- Minor variations in product appearance from website images
- Delivery delays caused by circumstances beyond our control
- Indirect or consequential losses resulting from product use
Our total liability to you for any claim relating to your order shall not exceed the total value of your order.
8. User Responsibilities
As a valued customer, we ask that you:
- Provide accurate personal and payment information
- Check product details and delivery information carefully before completing your purchase
- Use products in accordance with any provided instructions or safety guidelines
- Contact us promptly with any concerns or issues with your order
9. Changes to Terms
We may update these Terms and Conditions periodically to reflect changes in our practices or for legal reasons. The current version will always be available on our website, and continued use of our services constitutes acceptance of any revisions.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact our friendly customer service team:
Email: [email protected]
Address: Twinkle Home Decor Shop, 8 Victoria St, Bristol, GB BS7Z 3MP