At Twinkle Home Decor Shop, we’re dedicated to making your festive shopping experience as joyful and magical as the season itself. We want you to be absolutely delighted with your purchases, from our enchanting Christmas decorations to our fun-filled Toys & Games. Here’s everything you need to know about getting your goodies and what to do if something isn’t quite right.

Shipping Information

We ship our magical Christmas products worldwide (excluding Asia and a few remote areas).

Order Processing

Once you place your order, our elves need a little time to carefully pick and pack your items with love. Please allow 1-2 business days for order processing before your package is dispatched.

Shipping Methods & Delivery Times

We offer two convenient shipping options to bring the magic to your doorstep:

  • Standard Shipping (£12.95): We use trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it has been shipped.
  • Free Shipping: For all orders over £50, we offer free shipping via EMS. Delivery takes approximately 15-25 business days after dispatch.

Please note that these are estimated delivery windows and can occasionally be affected by factors outside our control, especially during the busy festive period.

Our Hassle-Free Returns & Exchanges Policy

We understand that sometimes a product might not be the perfect fit for your festive vision. That’s why we offer a straightforward returns process to ensure your holiday spirit remains bright.

Returns Period

We gladly accept returns for a full refund or exchange within 15 days of you receiving your items.

Important: Non-Returnable Items

To ensure the health and safety of all our customers, we are unable to accept returns of the following items unless they are faulty or defective:

  • Electrical items (from our ‘Electricals’ category) for hygiene reasons.
  • Footwear that shows any signs of wear.
  • Any item not in its original condition, is damaged, or is missing parts.

How to Return or Exchange an Item

Just follow these simple steps:

  1. Contact Us: Email our friendly customer service team at [email protected] within the 15-day window to initiate your return. Please include your order number and details about the product.
  2. Pack It Up: Securely package the item in its original packaging, including all tags and accessories.
  3. Ship It Back: Mail your return package to our workshop at:
    Twinkle Home Decor Shop, 8 Victoria St, Bristol, GB BS7Z 3MP

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or was faulty. For your peace of mind, we highly recommend using a tracked shipping service.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be issued directly to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • You will receive an email confirmation once your refund has been processed.

Exchange Process

Want to swap for something else? No problem!

  • Follow the same return process outlined above.
  • Clearly indicate which item you would like to exchange for.
  • We will ship your new item as soon as we receive the returned product.
  • Any price differences will be refunded or charged to your original payment method accordingly.

Need Help? Contact Our Elves!

If you have any questions at all about shipping or returns, our customer service team is here to sprinkle some help your way! Reach out to us at [email protected].

Wishing you a sparkling and joyful festive season!

The Team at Twinkle Home Decor Shop