At Twinkle Home Decor Shop, we want you to be completely delighted with your festive purchases. However, we understand that sometimes an item may not be quite right. Our hassle-free returns policy ensures that if you need to return or exchange an item, the process is as magical as our Christmas decorations!
Returns Period
We gladly accept returns within 15 days of you receiving your items.
How to Return an Item
Follow these simple steps to return or exchange your item:
- Contact our customer service team at [email protected] within 15 days of receiving your order to initiate the return process.
- Provide your order number and details about the item you wish to return or exchange.
- Package the item securely in its original packaging with all tags and accessories included.
- Ship the package to our address at:
Twinkle Home Decor Shop
8 Victoria St, Bristol, GB BS7Z 3MP
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a tracked shipping service for your return.
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation once your refund has been processed
Exchange Process
For exchanges:
- Follow the same return process outlined above
- Clearly indicate the item you wish to exchange for
- We will ship your new item once we receive the returned product
- Any price differences will be refunded or charged accordingly
Non-Returnable Items
To ensure the health and safety of all our customers, we cannot accept returns of:
- Electrical items (from our Electricals category) for hygiene reasons unless faulty
- Footwear that shows signs of wear
- Any item not in its original condition, damaged, or missing parts
Return Request Template
Use this template when emailing us about your return:
Subject: Return Request – Order #[Your Order Number]
Dear Twinkle Home Decor Shop Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Solution: [Refund/Exchange for specific item]
Please advise on the next steps for my return.
Thank you,
[Your Full Name]Questions?
If you have any questions about our returns policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your Christmas shopping experience truly magical!
Wishing you a sparkling festive season,
The Team at Twinkle Home Decor Shop