Welcome to Twinkle Home Decor Shop’s FAQ page! We’re here to answer all your questions about our festive products, delivery, returns, and more. Just like our Christmas decorations, we aim to make your shopping experience sparkling and joyful.

Products & Orders

What types of Christmas decorations do you offer?
We specialise in a wide range of Christmas decorations to make your home truly magical! From shatterproof baubles and enchanting LED unicorns to festive home accessories, we have everything you need to create a winter wonderland. Explore our categories including Christmas Decorations, Christmas Home, Electricals, and more!
Are your Christmas decorations suitable for outdoor use?
Many of our decorations are perfect for both indoor and outdoor use! Please check individual product descriptions for specific usage instructions and suitability to ensure your decorations shine brightly all season long.
Do you offer products for children?
Absolutely! We have a wonderful selection of child-friendly decorations, toys, and games in our Kids and Toys & Games categories. Create magical memories with decorations that capture the wonder of Christmas through children’s eyes.

Delivery & Shipping

Where do you deliver?
We ship globally to spread Christmas cheer worldwide! However, due to logistical constraints, we’re currently unable to deliver to Asia and some remote areas. If you’re unsure about your location, please contact us at [email protected] before ordering.
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping (£12.95): Delivered within 10-15 days via DHL or FedEx with tracking
– Free Shipping: For orders over £50, delivered within 15-25 days via EMS
All orders are processed within 1-2 business days before dispatch.
How can I track my order?
For Standard Shipping orders, we’ll email you tracking information once your items are dispatched. For Free Shipping via EMS, tracking may be available depending on your destination. Keep an eye on your inbox!
When should I place my order to ensure it arrives before Christmas?
To ensure your decorations arrive in time to trim the tree, we recommend ordering early! Consider our delivery times (10-25 days after dispatch plus 1-2 processing days) and allow extra time during the busy holiday season. Order by early November for guaranteed pre-Christmas delivery!

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through secure encrypted channels to ensure your information is protected.
Is my payment information secure?
Absolutely! We take your security seriously and use industry-standard encryption to protect your payment information. You can shop with confidence at Twinkle Home Decor Shop.

Returns & Exchanges

What is your return policy?
We want you to be delighted with your purchase! If anything isn’t perfect, you can return items within 15 days of receipt for a hassle-free refund or exchange. Items must be in original condition with packaging.
How do I initiate a return?
Please contact our friendly team at [email protected] with your order details and reason for return. We’ll guide you through the simple process and help make things right!
What if my decorations arrive damaged?
Oh dear! We’re so sorry if your items arrived less than perfect. Please contact us immediately at [email protected] with photos of the damaged items, and we’ll quickly arrange replacements or a refund.

Contact Information

How can I contact your customer service team?
Our festive helpers are standing by! Email us at [email protected] for any questions or concerns. We’re located at 8 Victoria St, Bristol, GB BS7Z 3MP and we’re committed to making your Christmas magical!

Thank you for choosing Twinkle Home Decor Shop to bring sparkle to your celebrations. We’re honoured to be part of your holiday traditions and wish you a season filled with twinkling moments and joy!